Help Centre
Frequently Asked Questions
Everything you need to know before you order.
Add any 3 items to your bag, in any mix of categories and sizes, and the cheapest one is deducted automatically at checkout. Add 6 and two are free. No code needed.
Our jackets and thermals are cut regular and run true to size, so your usual size is the right one. If you plan to layer a hoodie under a jacket, go one size up. Each product page has a size chart with measurements in cm.
Delivery takes 5 to 11 days to most countries, counted from dispatch. You get a tracking link by email as soon as it ships.
No. The price you see at checkout is the total you pay. Nothing is charged on delivery.
Each product page states the rating: water-repellent (light rain and snow), water-resistant (steady rain) or waterproof with taped seams (heavy rain and wet snow). Check the Materials & care tab before you order.
You have 14 days from delivery to request a return or exchange, for any reason. The item needs to be unworn and in its original packaging. Email us and we send the instructions.
Use the tracking link in your shipping email or the Track Your Order page at the bottom of the site. Updates can take 2 to 4 days to appear after dispatch.